understanding is beneficial, it is of equal importance to define and manage the processes that take place within the organisation. Processes should always be designed to streamline activities and balance increased value with resource allocation. It creates a ‘one-stop-shop’ for a business’ processes, procedures and documents, identifies bottlenecks so that process improvements can be made significant cost reductions and that all employees in the organisation are carrying out the processes in the same way.
aligns the organisation’ strategy and vision, business models and their operating models. Future-oriented business and operating models are now a must for success in the digital era. It is essential to have a written, clear, concise and consistent mission statement to build a solid foundation within the organisation and share the same core values.